Personal Internet Banking

HSBC MU
Ways to bank
Personal Internet Banking

Banking safely from your home

Personal Internet banking lets you carry out most of your everyday transactions and more - whatever the time of day. Wherever there's an internet connection, you can log on securely and get your banking done.

Start using online banking

Things you don't need to go to your branch for

Make transfers and payments

Transfer funds between your own accounts and to other local as well as overseas banks.

Instantly transfer funds up to Rs. 100,000 anytime to local banks connected through MauCAS IPS

Set up recurrent transfers.

Change of your Personal Banking Daily transfer limits.

Stop cheque payment.

Cancel future transfers.
Access your account details

View all of your account transaction details virtually anytime.

Access your latest and previous accounts as well as credit card statements online.

So go paperless! It's good for the environment and you'll also no longer need to think about how to securely store your paper statements to protect your personal information.
Open and manage your Fixed Deposit account

Open a Fixed Deposit account in Mauritian Rupees or in available foreign currencies.

Update maturity instructions for your existing Fixed Deposits.
Manage your cards

Block your card.

Report lost or stolen card.

Request for a temporary increase of your Credit Card limit.

Request for a replacement PIN for your ATM and/or Credit Card.
Update your personal contact details

Provide us with your latest email address and mobile number. Learn more.

Online banking security

Your safety is paramount to us. Our online banking service is protected by industry-leading security technologies, providing the strongest defence against unauthorised access. We offer two factor authentication for your security.

Passwords

This allows you to log on with a user name, password and one-time code generated by your security device.

Upon registration to internet banking, you will be required to set up your password along with user name, a security question and answer.

Security device

The security device adds an extra layer of security to online banking. For every log on and transaction confirmation, you will be required to key in the 6 digits one-time code from your security device.

For more security, you will be required to key in a 10 digits code online to activate your security token for the first time. This one-time code will be sent by SMS on the mobile number you have provided to us.

If you need help with your HSBC security device, please refer to the FAQs or contact us.

Get started with online banking

New to online banking?

If you've never used the service, you need to register first.

Already registered?

If you're already registered for online banking, you can log on now.

Log on to your Personal Internet Banking

Frequently asked questions

Depending on the status of your account, the account list will display “Active”, “Dormant” or “Unclaimed”. When you click on the account having status “Dormant” or “Unclaimed”, a new page will open. This page will provide you with more details on Dormant and Unclaimed status as well as actions you should follow to reactivate your account.

For Dormant - Your account is inactive (not used for more than 1 year) and has been marked as dormant. You can send us a secure message through Personal Internet Banking to reactivate this account.
For Unclaimed - Your account has been inactive for a long period and has been marked as unclaimed. Please visit the nearest HSBC Branch in order to reactivate this account.

Kindly note that a processing lead time is required.

In the new Online Banking, you can only view the last three transactions of the first account on the account list. If you would like to view the transaction details of other accounts, please click on the account.

Please note that there is no date restraints when displaying last three transactions. As long as it is the latest three transactions, regardless of how far back the period is, it will still be shown.

Quick Links menu is provided for easy access to the most commonly used online banking services.
You can locate Quick Links on the top of the Account Summary page.
Click on the arrow to expand or hide the menu of Quick Links on the Online Banking homepage.
For now, the Quick Links options are fixed. There will be continuous enhancements made to improve your experience of banking with us.