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a father is using mobile phone on bed while his baby sleeping soundly on his chest; image used for HSBC Mauritius relief measures page.

Coronavirus financial support

Loan, card relief and fee waivers to support you.

We care profoundly about the financial well-being of our customers and have offered relief measures over the past months to help ease your financial burden following the Covid-19 outbreak.

For any help, contact us

Please refer to notices on our website for latest updates on all services and support available.

Managing your finances and cash flow

Loans

  • Penalty on overdue loans are waived from 23 March and extended till 30 September 2020.
  • Moratorium on loans instalments.

Bank of Mauritius Support Programme

Available to HSBC customers with monthly basic salary(ies) not exceeding Rs.50,000 as defined below:
Home and Personal Loans Household (married couple or single parent) Individuals
Capital repayment A moratorium on capital repayment for up to 6 months, from 1 April 2020 to 30 September 2020.
A moratorium on capital repayment for up to 6 months, from 1 April 2020 to 30 September 2020.
Loan interest repayment

No longer available effective 1 July 2020.

A moratorium on interest repayment for up to 6 months, from 1 April 2020 to 30 September 2020.


No loan instalments will be repaid during this period.

Available to HSBC customers with monthly basic salary(ies) not exceeding Rs.50,000 as defined below:
Home and Personal Loans Capital repayment
Household (married couple or single parent) A moratorium on capital repayment for up to 6 months, from 1 April 2020 to 30 September 2020.
Individuals A moratorium on capital repayment for up to 6 months, from 1 April 2020 to 30 September 2020.
Home and Personal Loans Loan interest repayment
Household (married couple or single parent)

No longer available effective 1 July 2020.

Individuals

A moratorium on interest repayment for up to 6 months, from 1 April 2020 to 30 September 2020.


No loan instalments will be repaid during this period.

HSBC Customer Assistance Programme

Available to HSBC customers who are not eligible to the Bank of Mauritius Support Programme or who choose to take the HSBC Customer Assistance Programme.
Home and Personal Loans Any loans customer
Option 1 A moratorium on capital repayment for up to 6 months, from 1 April 2020 to 30 September 2020.
Option 2 A moratorium on capital and interest repayment for up to 6 months, from 1 April 2020 to 30 September 2020.
Available to HSBC customers who are not eligible to the Bank of Mauritius Support Programme or who choose to take the HSBC Customer Assistance Programme.
Home and Personal Loans Option 1
Any loans customer A moratorium on capital repayment for up to 6 months, from 1 April 2020 to 30 September 2020.
Home and Personal Loans Option 2
Any loans customer A moratorium on capital and interest repayment for up to 6 months, from 1 April 2020 to 30 September 2020.
To apply for any of the above loans support:
  1. Check your eligibility and apply for these measures by contacting us. Once we have spoken to you, verified your eligibility and received your application, we will review same and advise you on the outcome as well as the loan accounts that have benefited from the relief within 5 working days.
  2. Please provide below documentation by email:
  • Your last salary slip and that of your spouse.
  • Your marriage certificate or birth certificate of your child/children if you a single parent.
  • Letter/email/pay slip from your employer indicating that your salary has been reduced or that you are affected by the Covid-19 circumstances.
  • Statement of accounts (bank statement of previous months or tax returns) will be required if you are self-employed.

What happens after the moratorium is over?

You will resume repayment of your loans. Your loan repayment will be over an extended period. For more information, contact us.

Credit Card

  • Credit Card payment relief.

Applicable for all credit card accounts which are up to date (Not in arrears as at 31 March 2020). There is no monthly minimum payment required until 31 July 2020. This means that you may now choose to settle any amount due at any time or delay payments until end of July 2020

During this period:

  • Your credit card can be used for purchases up to your actual credit limit.
  • Your credit card statement will show the outstanding balance for the month but no minimum payment due.
  • Late payment fees will not apply during this period.
  • In case you opt to delay or make partial payments on payment due dates, finance charges will apply on the outstanding credit card balance at current applicable rates.

Benefit from the credit card relief as follows:

  • If you have monthly standing instruction on your account, you may apply for a temporary suspension till end of July 2020 by getting in touch with us preferably 5 workings days before due dates.
  • If you settle your credit card bill at HSBC branch counters or by bank transfer, you may choose to pay any amount or delay repayment.

Former support measures

Please note that the following relief measures and fee waivers are no more available effective 1 July 2020. However, if you require any support, we are here to help, please contact us.

Bank of Mauritius Support Programme

    • Relief on loan interest repayment for household (married couple or single parent) with monthly basic salary(ies) not exceeding Rs.50,000.

    Credit Card

      • Late payment fee waiver.
      • Overlimit fee waiver .

      Transfers

        • Local interbank transfer fee waiver.
        • Failed standing instruction fee waiver.

        ATM

          • Cash withdrawal fee waiver when withdrawing at other banks' ATMs.

           

          Terms and conditions apply