Working Together

Employees

At HSBC, we believe that our employees are our greatest asset. By creating an inclusive and supportive work environment, we are building a better business for today and for the future.

What sort of people do we strive to be?

Perceptive: We try to look harder, in order to understand things more deeply, and this informs everything we do.
Progressive: We are driven by the belief that we can shape a better future.
Responsive: We will always try to anticipate and act quickly to ensure we meet and exceed our customers' expectations.
Respectful: We don't accept stereotypes. We look for the value in everyone.
Fair: We reward our customers for the commitment they give to us.

Enabling development

From employee recruitment to our talent management strategy, HSBC enables employees from diverse backgrounds to progress their careers and achieve their potential based on meritocracy and equal opportunity.
More than 900 e-learning courses are available for access in the office or at home to allow employees flexibility in planning their own development, and to enable global knowledge-sharing.
Employees can also broaden their knowledge and exposure to different cultures through exchanges and overseas assignments.

Embracing work-life balance

HSBC is committed to looking after its employees' well-being.

The Bank has established leave options for maternity, paternity and adoption. For encouraging healthy way of life the bank has a gym open for its employees. Selection of books on well being, yoga, healthy living, stress relief are available in HSBC's internal library.

Health Week was organised by HSBC for its employees. The aim was to bring facilities to the staff in order to create awareness about their health and prevention of non communicable diseases so as to celebrate the World Health Day.
Staff participated in trainings and workshops (such as HIV/AIDS, mental health, diabetes, cancer, depression) from different NGOs. Employees got the chance to do different tests (for diabetes, blood pressure, weight, height, vision) with the help of the Ministry's Health Caravan. And finally they had a chance to contribute by donating their blood.

Engaging employees

Sustainability is embedded in HSBC's culture through employee commitment on every level. The Bank values employees' feedback and suggestions in helping HSBC become a better place to work. A Global People Survey is conducted to understand employees' views on topics such as pay and benefits and career development as well as to measure their job satisfaction and willingness to recommend HSBC to friends and colleagues.
To enable and enhance communications between HSBC management and employees, the Bank has established a range of communications channels to enable employees to ask questions, give suggestions and share ideas, namely through its intranet system.

Diversity

At HSBC we value different points of view and we believe that intercultural communication is a key to a successful business in nowadays global world. We have internationals working at different levels in the company.

Customers

Our aim is always to treat our customers fairly and with respect and to manage their deposits responsibly. Our lending criteria are strict, taking into consideration our customers' ability to repay their loans. We commit to adhere to the MBA Code of Banking Practice. This Code is a voluntary code of conduct which sets out the standards of good banking practice that HSBC as a bank, observes in dealing with its customers and potential customers. We commit ourselves to maintain the relevant standards of fairness set out in this Code.
To ensure we are aware of our customers' views, we carry out market surveys and communicate directly with our customers on a regular basis.

Suppliers

We expect our suppliers to abide by HSBC's policies. We require them to respect the rights of their employees, as well as national laws and regulations. If we find a problem, we help the supplier to develop a plan to put it right. Ultimately, we will stop working with suppliers who fail to improve.